I often see comparisons of windows and Linux and I think you can't really do that. I mean you can compare an apple to an orange, like comparing Windows 7 to Windows 8. You're still talking about fruit, but it's different. Whereas the comparison between Windows and Linux is more like comparing an apple to a potato. I mean that in the sense that they're difficult to compare. Apples grow on trees and eventually crash to the ground. Potatoes are already in the ground and have nowhere to go but up. Apples can be eaten straight off the tree, but sometimes they don't taste quite right. Potatoes are hard and bitter out of the ground. You have to bake, boil, mash, fry or otherwise manipulate them before they're palatable. Apples have a relatively short shelf life. Potatoes shelf life varies based on how it's stored. Apples take a long time to grow and are occasionally expensive. Potatoes take a while to grow too, but they're much easier to regrow and are much less expensive than apples, most of the time. Apples tend to be mostly used in their original form, but occasionally they're juiced, or turned into apple sauce or a pie. Potatoes tend to have a lot more applications and variety of uses. Apples tend to get worms, potatoes occasionally get bugs. You see where I am going with this? So next time you want to compare the two remember their not the same thing and that makes comparing them in an apples to oranges way kind of difficult.
Friday, September 28, 2012
Tuesday, September 18, 2012
Some of these clients are unfortunately in rural areas and only have the evil folks at AT&T to help them out, or I should say take their money and run.
Basically it seems that every time I call in a down circuit or a circuit taking errors it never goes anywhere.
I have to put in escalation after escalation.
Then if I want to speak to a tester AT&T has this great service where it says "All testers are currently busy This message does not repeat."
Then you're left on the line with dead air waiting and you wait a long time.
Further AT&T has this bad habit of closing tickets before your circuit is fixed.
Then they can't reopen the old ticket, oh no.
You have to open a brand new ticket so in their system it looks a brand new issue and then whoever you talk to next doesn't understand why you're mad.
I am, in case you're wondering on hold on the dead air line, waiting for a tester right now.
I am working on a ticket for a T1 that went down yesterday.
I originally called the ticket in yesterday morning at 9:50 AM
I had put in three escalations and found that it still hadn't reached a tester.
This morning I added another escalation at 7:10 AM ( 21 hours later) and was transferred to a tester.
He actually found an error or claims to have found an error in AT&T's CO
I think something is happening.
I got a call at about 11 AM now 25 hours later.
They tell me what the tester said this morning, they found something in the CO (Central Office) and are doing repairs.
I haven't heard anything since then so I called them back at 3, my mistake.
Ticket status now says repaired and closed.
My T1 is still down you bastards!
So I call it in and get somebody who is like, "hmmm, what's going on here"
I explained my T1 is still down
He said, "ummm, let me transfer you to a tester"
Now I have been in the tester queue for 10+ minutes....listening to silence.
Now the line is ringing!!
Dead silence and now ringing!!
Yay, finally got someone "Roy" on the line and he's looking up my ticket!
He hasn't said anything for about 3 minutes now...I am getting a little concerned.
Have I been put back on hold?
Wait he's back, he must have muted his phone.
He tells me "the computer" was inconclusive in it's testing.
He's going to test it again for me.
I am pretty sure this is going to require somebody to go onsite.
I would think a company like AT&T would be more efficient.
It seems no one knows what anyone else is doing and they rely too heavily on automated processes.
Every other provider we have does some type of either proactive or reactive monitoring where if a circuit goes down they notify us, a ticket is already open and people are working.
AT&T needs to customer to do all that themselves and unless you're a huge corporation putting down serious money they don't take the time to resolve your issues properly.
In case you're wondering I'm filling in commentary waiting for the tester!
Their opening a ticket with the local telco...
Now I have to wait another day because the access hours are only 8 to 4.
Now I have to open another ticket for circuit errors at another site!
Also AT&T's trouble tickets begin with the letter N right now, problem is their automated system can't differentiate between my N and M so I have to repeat myself over and over again!
Anyway it takes about 5 minutes to call in one circuit using their automated system.
I'd rather speak to a person, but AT&T would prefer I wouldn't.
I also have to say "YES" as opposed to yeah or yup
The only good thing is 1 means yes and 2 means no so I don't have to talk to much
I wish they had a web based trouble reporting system, but it would be down all the time because of high usage.
They cancelled the circuit?
The local telco cancelled the circuit on the local loop?
I don't know what to say.
I am so utterly confused!
Wednesday, September 12, 2012
9/11 was a terrible day, but it is not going to always be on our minds. Most Americans alive today have no memory of when the Japanese bombed pearl Harbor and although we do commemorate the day it is not the same as before. The same thing will eventually happen with 9/11. Especially as the widows, widowers, children and parents of those who died age. Eventually we'll just have plaques and memorials. But they won't mean the same thing and eventually 9/11 will just be an event from the past to most people. Don't misunderstand me I know that for now people need to grieve and have closure. I am just saying that in 20 to 40 years from now it will just be another day.