Sunday, December 12, 2010
So, we had a help desk extension. It used to be a person, or a small group of 4 people actually. One main help desk person and a few others to pick up if it got busy. However, now we have a call handler, which was news to everyone, except the person implementing it. I fear Monday will be a day of retaliation or at the very least rerecording. No one wants to hear an expedient rough man's voice when they call in somewhere. I suppose that is why most prerecorded messages are a woman's voice. Oh well I guess we'll see what happens.